One day, our client messaged me, I thought he has something to ask me, he said ‘’ I know you are busy, I just want to thank you and your team for a great month’’.
What is Your Best Shopify Dropshipping Agency in Your Heart?
We get some feedback from our clients
1. Good and fast communication in fluent English
We hope agents to be fluent in English, both speaking and writing English very well. This will allow us to get a clear picture of what is going on quickly, accurately and efficiently, and it makes for a very good communication experience
2. To be sincere and honest
Hope our agents can make us more clear about their working time, processing time, the fulfillment status, issue orders in time, often take picture and video to show me, it makes me more trust and assured
3. Tell us problems may happen in advance
No matter inventory, price change, shipping delays, factory problem etc.
4. Have some experience on Ecommerce
If our agents have some experience on Ecommerce , it will be more helpful, when we say something, they can understand right now and help me to deal with this problem more fast.
How to Be Your Best Shopify Dropshipping Agent ?
1. Really understand what your customer need
Generally speaking, many sales people want to get the exact answer from the customer and wait for the answer from the customer, in fact, we should be clear about one thing, if this problem is difficult for you to make a decision, then your customer will be as difficult as you to make a decision. What’s more, we have the product in hand, we can discuss directly with the factory, we’d better have a comprehensive understanding of this product, whether there is a solution, what is the solution will there be any risk, what is the cost, how long is the time limit, then we can give the customer one/two/three solution ways to facilitate customer choice, according to your understanding of the customer, you can tell the customer your most preferred solution, and then finally the customer can judge whether he can accept it.
2. Don’t keep silence when you meet the problem of client’s orders
Sometimes, we may encounter some problems without any signs, such as sudden price increases in the transport channel, manufacturers do not have enough inventory, delayed transport time, etc., no matter what happens, we need to calm down first to think about whether there is a solution, and then honestly tell the customer, even if the customer may be angry, we also need to tell them truthfully, if we can face the problem together with the customer and find a way to solve This problem, I believe that the customer he will eventually understand, of course, I hope it is not because of our negligence caused by these unnecessary problems, at least, after the problem occurred, you cannot keep silence.
Before we met a customer, he wanted the cheapest custom packaging, the product is an animal-shaped lamp, after proofing, we know that this packaging is not enough to protect the product, then we need to do it? If we shipped in thin packaging, we clearly knew that our customer might have a big after-sales problem and the lamp would definitely break a lot, how would we solve this problem? At that time we took a video and did a violent test with the packaging the customer wanted, because we often encounter such things in shipping, we can let the customer know clearly through the test whether it is safe to ship with this thin packaging, if the light is easy to break, I think the customer will not choose to ship with this packaging. Sometimes, as a shopify dropshipping agent, we deal with far more product orders than customers, sometimes we should use our professional, so that customers reduce losses
3. The agents need to be fluent in English
Sometimes we have something to explain to the customer, need to explain in detail, may need to explain repeatedly, the customer is still not very clear, long time, low efficiency, if our agents can speak fluent English, they can make an appointment with the customer to talk directly on the phone will be more efficient. At the same time, if your English is good, the expression will be more concise and clear, and we can talk with the client on the phone once every two weeks to discuss with each other the current cooperation situation. Doing the good work well and improving the bad work will also strengthen the adhesion between the client and us. To ensure a good long-term cooperation, it is essential to keep in touch.
4. The agents needs to be responsible and proactive
The agent is the link between the client and the agency, how he/she works and how he/she does it is very, very important, so when interviewing, we need to choose the right person to do the job.
In our mind, the agent must be responsible and proactive, have enthusiasm, actively inform the client how things are going, tell the client some information in advance, and if the client has doubts, the agent can reply in time instead of ignoring or delaying the reply, then this experience must be what the client likes, after all, no one likes to wait, especially when it comes to urgent matters.
5. Not over promise
We often see a lot of companies’ promotional content
Shipment within 1 day, 24-hour order number update (actually the goods should arrive at the warehouse, then they can be processed in 1 day normally, the time without including the time from the manufacturer to the warehouse )
Goods delivery within 9-15 days (in fact, probably only 95% of orders can achieve this timeframe))
We can reduce the workload of customers, we will actively provide the problem orders (only the order submission can be system operation, after-sales orders, the issue order still need to be handled by the customer)
…
These promises are very good, but when the real cooperation after their service does not allow customers to have such a good experience, too much promise will be disappointing
So our main idea is to let the customer clear at the beginning of our work mode: product procurement arrival time, delivery process, delivery time, on-time arrival sign-off rate, after-sales order processing, and then negotiate with customers to communicate in a way that they like each other, so that customers are very clear about the whole process, which can save everyone’s time, while allowing customers to also rest assured
Above is some insights of Unfiy shopify dropshipping agency. What is your best shopify dropshipping agency in your hear ? Welcome to discuss and leave comments，
