After-Sales Policy

By Unifydropshipping | Date: January 1, 2025 

This After-Sales Policy is for reference only for dropshipping sellers cooperating with Unifydropshipping.com (“Unify”).

Your use of Unify signifies your agreement to Unify’s After-Sales Policy. Both Unify and you shall handle all after-sales issues during the cooperation in accordance with this policy. Please read the details carefully:

After-Sales Timeframe 

(1)For delivered orders: Please submit your application within 7 days from the date of delivery. Applications submitted beyond this period are not supported.

(2)For undelivered orders: Please submit your application within 60 days after the order is shipped. Applications submitted beyond 60 days are not supported.

After-Sales Application

Contact your private agent, provide the order number and tracking number, describe the problem, and provide relevant evidence proving the issue exists, such as videos, photos, chat screenshots (including dates and customer information), etc.

Order Cancellation: You may cancel an order if it has not been shipped. After cancellation, Unify will first refund the shipping fee. If the factory accepts the product return, Unify will refund the product cost; if the factory does not accept the return, Unify will not refund the product cost. Note: Factories generally do not accept returns for customized products or bulk purchases. You cannot cancel an order that has already been shipped.

Fulfillment Failure Orders

For orders that cannot be fulfilled, you can cancel the order and apply for a refund. Common reasons for unfulfillable orders: the product is a prohibited item, exceeds transportation size limits, factory out-of-stock, etc.

Quality Issues

Please submit relevant evidence and an after-sales application. Unify will feedback to the factory for investigation. If the investigation confirms the product has quality issues and is irreparable/unusable, Unify will refund or reship the damaged product for free.

Note: Subjective opinions such as the customer not liking the product, product odor, unsuitable size, feeling it’s cheap, or feeling it’s low quality are not considered quality issues and are not supported for after-sales.

Order Error:

Please submit relevant evidence and an after-sales application. If Unify’s investigation confirms the order was not shipped according to your requirements, Unify will refund or reship for free.

Order Delay

There is no compensation for order delays. Unify recommends currently stable logistics companies, but logistics transportation itself is unstable due to factors like weather, holidays, and local policies. Logistics companies do not promise compensation for delays, so for delayed orders, Unify will only assist in urging the logistics company and will not provide compensation.

Customs Inspection

Customs authorities in various countries randomly inspect packages according to legal regulations. If a package is inspected by customs, the buyer is obligated to cooperate with customs clearance and pay any applicable taxes as required by customs. Unify will not compensate if the buyer refuses to cooperate, leading to customs clearance failure and package destruction.

Lost Package

You can file a claim if the tracking has not updated for over 30 days or there is other information indicating the package is lost. If the logistics company’s investigation confirms the package is lost, Unify will refund or reship for free.

Delivery Failure

After you submit an application, Unify will feedback to the logistics company for investigation. If the investigation confirms the delivery failed due to the logistics company, Unify will refund or reship for free. If the investigation confirms the delivery failed due to the buyer’s reasons, Unify will not provide compensation. Common buyer reasons: invalid address, unknown recipient, unable to contact recipient, recipient not local, refusal to accept, etc.

Delivery Exception:

If the package shows as delivered, it means the local delivery provider has successfully delivered it, and compensation is not supported. If the buyer claims not to have received the package, Unify can assist by providing contact information, and the buyer needs to contact the delivery provider for inquiry.

Returns

Returns from customers without reason to China are not accepted. If the customer insists, they can ship the product back to Unify’s China warehouse at their own expense, but Unify will not provide compensation for this. The returned product will be stored in the warehouse for you. As the cost of return shipping often exceeds the product’s value, shipping back to China at your own expense is generally not recommended.

Special Notes:

No Service

Some countries and shipping routes do not offer inquiry and investigation services. If your after-sales order is related to these, Unify does not support after-sales for these related orders. Examples include shipping routes like Netherlands Post, Netherlands Post E-express; destination countries like Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Eswatini, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Réunion, Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana, etc.

Force Majeure

Unify will refuse to accept after-sales claims for any product damage or shipping delays caused by force majeure events such as natural disasters, epidemics, international situations, strikes, war, earthquake, flood, virus, storms, blizzards, customs inspections, etc.

Unify cooperates with multiple suppliers, each with their own after-sales policies. All after-sales matters are subject to the investigation results of the service providers (factories, logistics companies). We understand the complexity of operating an e-commerce platform, hence Unify provides users with a unified after-sales policy! When you have after-sales issues, please contact your dedicated agent, who will handle them for you according to the after-sales policy.